Why can I not send e-mails?

If you are having difficulty sending e-mails using a program such as Outlook, Outlook Express, Apple Mail or Thunderbird, please check the following:

- Is your ISP (Internet Service Provider) blocking external SMTP servers from being used when you are on their network? Contact your ISP and ask them what SMTP server you should be using.
- Ensure that you have your SMTP server setup correctly. The server will be your domain name. You also need to check that you have it setup to authenticate with your mailbox username and password.

If neither of the above appear to be the problem, please contact our support team and we will do our best to assist you.

Was this answer helpful?

 Print this Article

Also Read

How to setup a POP account in Thunderbird.

1. Go to your preferences and click Add account. Choose Email account and click next.2. Fill in...

How many emails can I send an hour?

365ezone shared servers allow an account to send a total of 200 (we can change without any...

What is Email spoofing?

Email spoofing is when someone sends an email that looks like it came from a domain...

Does Spam Assassin work on email accounts with forwarding?

SpamAssassin works on all incoming emails, including mail that is forwarded to another email...

Is IMAP supported?

IMAP is enabled by default on the shared hosting server plans, there is no configuration required...