I ordered an SSL or static IP and now my site is down.

When you order a SSL we assign a static IP to your account. A static IP is required for securing the traffic between your website visitors and your website. The SSL encrypts the session between the visitor and your site. When we assign a static IP, the new information about where the site is located has to propagate across the internet, this will usually take about four hours.

Was this answer helpful?

 Print this Article

Also Read

What is phpSuExec?

phpSuExec (pronounced sue-eksek) is a more secure environment for PHP. All of our shared servers...

What is high CPU usage and how can I reduce my usage?

What exactly is CPU Usage and What does it mean to your hosting account? CPU time (or CPU...

How do I create a redirect for my site?

These rules should be added to your .htaccess file located in your public_html folder. This rule...

How do I perform a trace route?

Traceroute (tracert) works by sending a packet to an open UDP port on a destination machine. For...

What is the path to public html in php?

The path to public html is: home/$cpusername/public_html/